How do I add an autoresponder/vacation message?

Regardless of which web mail you use (or even if you don’t use web mail at all), we can set an auto response message for you when you are on vacation or away from your email.

This message will be sent to everyone who sends you email.

Before asking Critical Path how to do this: please remember that setting an auto-responder may cause some surprises for you.

Consider how much email you get that you don’t want an auto response to go to. For example, it’s probably not a good idea to autorespond to:

  • email discussion lists
  • automated vendor emails and reminders
  • spam

Our auto responder does its best to not respond to spam or email list mail, but at times it does make mistakes.

While wanting an auto-responder is reasonable, the way email works in the world is unfortunately not conducive to it!

If you would like to set an auto-responder anyway: contact Critical Path Help Desk Support at or 215-985-4448 x145 press option 2.

If your organization hosts its website and staff emails through Critical Path, you can go into the Members Control Panel at and create an autoresponder for your staff. Contact us at or 215-985-4448 x145 press option 2 if you don’t know how to do this.



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